Experience more than a gift with Gift Republic's exciting range of diverse products. Our company is a leader in offering unique gift ideas for people who are looking for something a little bit different.
We offer an ever expanding range of innovative and quality products.
| How do I place an order? |
| What are your delivery charges? |
| When will I receive my order? |
| Can I change my order? |
| Can I cancel my order? |
| Can I track my order? |
| Do you gift wrap? |
| I have received the wrong items. What should I do? |
| I have received a faulty product. What should I do? |
| What is your returns policy? |
| Where should I send my return? |
| Do I need to pay postage to return an item? |
| How long will it take for me to receive my refund? |
| What payment method will you use to refund me? |
| Do you accept orders via phone or post? |
| What happens if I have entered my registration details incorrectly? |
| I may not be in when my order (or certificate) arrives. What should I do? |
| What if my order is returned to you? |
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How do I place an order?
Placing an order is simple:
- Find the products you like.
- Add them to your shopping basket by clicking the Add To Basket button.
- You can view your basket at any time by clicking the View Basket link.
- When you have finished shopping, click the Checkout button from the Shopping Basket page or click on the Go to checkout link.
- Carefully fill out your details.
- Once you’ve finished you will receive your order confirmation via email.
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What are your delivery charges?
All orders with one item will default to a standard First Class mail service but when multiple items are ordered, your order will automatically be upgraded to a Next Day (tracked) service which will be a flat fee of £5.50 plus an additional £0.50 per item ordered.
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When will I receive my order?
Orders completed before 2pm (Mon-Fri) are dispatched the same day via First Class Royal Mail. Orders normally arrive within 1-5 working days.
Gift Republic takes pride in providing an excellent service and efficient delivery. Occasionally however, external factors outside of our control can delay an order despite our best intentions. We ask for your patience and co-operation in such circumstances.
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Can I change my order?
If you placed your order before 2pm this may not be possible. Please contact our customer services department as soon as possible on 02085 42 48 36 or info@giftrepublic.com on the same day you placed the order.
If you placed your order after 2pm you may change your order provided you do this before 2pm the day after you placed the order. Please contact our customer services department as soon as possible.
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Can I cancel my order?
If you placed your order before 2pm this may not be possible. Please login to the dropship website, you can edit/view the order from your My Account Summary page Or contact our customer services department as soon as possible on 02085 42 48 36 or info@giftrepublic.com on the same day you placed the order.
If you placed your order after 2pm you may cancel your order provided you do this before 2pm the day after you placed the order. Please contact our customer services department as soon as possible.
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Can I track my order?
Yes, after placing your order you will receive a confirmation email that includes your order number. You can logon to dropship website and check on the status of your order from My Account Summary page.
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Do you gift wrap?
No. Unfortunately we do not currently offer a gift wrapping service.
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I have received the wrong item/s. What should I do?
Contact our customer services department on 02085 42 48 36 or info@giftrepublic.com and they will arrange to have the incorrect item returned to us using a Freepost address. The correct item will be sent out to you.
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I have received a faulty product. What should I do?
Contact our customer services department on 02085 42 48 36 or info@giftrepublic.com and they will arrange to have the defective item returned to us using a Freepost address. We will examine the returned product and will either notify you of your refund via e-mail within a reasonable period of time, or send out a replacement working product to you.
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What is your returns policy?
We want you to be happy with your products. If you do change your mind, you may return an item to us within seven days, beginning on the day you receive the product. You must inform us in writing or via email and return the product to us as soon as possible, in perfect condition and at your own cost and risk.
We recommend you obtain proof of postage since we cannot be held responsible or liable for any products that do not reach us.
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Where should I send my return?
Please post your return to us at the address below:
Gift Republic
PO Box 60172
London
SW19 2TF
United Kingdom
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Do I need to pay postage to return an item?
Yes, unless the item is faulty or the wrong product is sent to you, in which case we will pay for the postage.
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How long will it take for me to receive my refund?
Refunds are processed within 30 days of confirmation. It will normally take 2-5 working days for credit to appear in the account purchased from.
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What payment method will you use to refund me?
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
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Do you accept orders via phone or post?
We are able to accept orders via telephone: please phone 02085 42 48 36 and our customer services department will be happy to take your order. Unfortunately we are unable to accept postal orders.
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What if my order is returned to you?
If your order is not received and is returned to us for any reason, we will resend your order but there will be a resend fee of £2.99 for a certificate and £4.99 for any other package in order to cover administration, postage and packaging.
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